Return and Refund Policy

Return Policy

We accept returns on all stock merchandise (excluding final sale clearance items) within 30 days of purchase invoice date. All items must be returned in new condition, in original packaging, and unused.

Please note: we cannot offer exchanges. If you have an unwanted item, please initiate a return and place a new order separately. Your return will be processed independently.

Common Questions

What if my order is damaged or defective?

Please contact customer service at [email protected] or call us at 888-697-3524 so we can replace or exchange for you.

Am I responsible for shipping costs on returned items?

Return shipping costs are the customer's responsibility. We recommend using a shipping service that provides delivery confirmation via tracking numbers such as UPS or USPS.

In instances where we provide a prepaid label, we deduct the cost of shipping from the refund amount. Shipping cost from the original order is non-refundable unless the return is a result of our error.

Do you charge a restocking fee?

As long as the item is returned in new condition and original packaging, we do not charge a restocking fee. We inspect all returns for condition. Items that are disheveled, damaged, dirty, or otherwise not in new condition may result in a restocking charge.

How long does it take to get my refund?

All refunds are processed back to the original form of payment within 5 business days of arrival at our location. Once initiated, your payment processor may take an additional 7–10 business days to post the refund.

How to Return an Item

1. Print and fill out the Return Authorization Form (below)
2. Include the form with your return and wrap the package securely
3. Clearly mark the outside of the package with your order number
4. Ship via your preferred carrier (we recommend UPS or USPS with tracking)

Ship your return to:

For complete terms including limitation of liability and dispute resolution, see our Policies and Conditions of Use.