Return Policy & Authorization Form

We are confident that you will be happy with your order but should you need to return, all orders placed with us are subject to our return policy as follows:

Stock Items: We will accept returns on stock merchandise (excluding custom, sale, or clearance items) in new condition within 30 days of purchase (invoice date). The customer is responsible for the payment of return shipping costs.

Custom Items: We will not accept returns on custom items without prior approval and conditions. Please speak to a customer service representative when you place your order if you have any questions.

Please print and fill out the Return Authorization Form below to include with your returned merchandise.

Ship your package, via your preferred carrier, USPS, UPS, or FedEx to:

Gettysburg Flag Works

East Greenbush, NY 12061

Upon receipt of the returned merchandise, the items will be inspected, and if found in new condition, a refund will be made less an 18% restocking fee (minimum of $3.50) plus the original shipping cost (which is non-refundable). The refund will be made using the same method of payment as the original order. All prices are subject to change without notice.

Return Authorization Form to Print & Include in Returned Packaging