This policy contains details of the shipping methods, periods and charges that apply to orders for our products made through our website, by telephone, or email.

Shipping charges are calculated by our website and automatically applied to your order during the checkout process. Applicable shipping charges will depend upon the location of the shipping address, weight and size of the item and requested shipping service time line. You will be advised of the shipping charges before you finally confirm your order.

Shipping methods

Standard shipping:

• USPS - 2 to 9 business days – plus processing time (USPS not available for all items).
• UPS Ground - 3 to 7 business days - plus processing time.

Expedited shipping:

• UPS 3 day - 3 business days – plus processing time.
• UPS 2 day - 2 business days – plus processing time.
• UPS Next Day Residential - shipping within 1 business day (not available on all items or orders please contact us to coordinate

• Most orders process within 1 business day, some orders may require additional processing time before shipping.
• Large Item Shipping - 3 to 5 business days – plus processing time.
• APO/FPO orders welcome! Shipping will take approximately 2 to 6 weeks - plus processing time
• Gettysburg Flag Works Inc. does not process orders during weekends.
• Saturday or Sunday delivery is not guaranteed.
• Gettysburg Flag Works Inc. does not guarantee same day shipping.
• All orders shipped within New York will be charged state sales tax.
• Exact shipping times to Hawaii, Alaska and Puerto Rico cannot be guaranteed.

Shipping tracking

Shipping tracking is available in respect of all orders for our products. To track your shipping, enter the tracking number sent to you in your shipping confirmation email into the shipping service provider's website as listed in the email.

Geographical limitations

We deliver to most countries worldwide.

APO/FPO orders welcome!

We ship on a Delivery Duty Unpaid basis, meaning you will be responsible for payment of any such import duties and taxes upon delivery. Please contact your local customs office for further information before placing your order. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.

Shipping problems

Call Gettysburg Flag Works Inc, 1-888-697-3524, immediately upon receiving a package that is damaged, the goods are damaged, or there are shortages or email us at logistics@gettysburgflag.com

If your package is damaged, the goods are damaged, or there are shortages, do not discard the packaging, call Gettysburg Flag Works, Inc. at 1-888-697-3524 or email logistics@gettysburgflag.com to report the problem. We will initiate a claim with the freight carrier (UPS, Fedex, USPS, Common Carrier etc.) Replacements will be shipped as soon as possible, pending claim action / settlement.

The freight carrier may choose to inspect the package. If the packaging is discarded prior to inspection, your claim may be denied and additional charges may be incurred for replacement products.

After the freight carrier is satisfied with the inspection, or choose not to inspect, we will notify you to discard the packaging.

If our shipping service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our shipping service provider within the relevant time limit, we may agree to arrange for re-shipping of the products; however, we reserve the right to charge you for the actual costs of re-shipping (even where the initial shipping was free of charge). 
An indicative list of the situations where a failure to deliver will be your fault is set out below: 

(a) You provided the wrong address for shipping;
(b) There is a mistake in the address for shipping that was provided;
(c) The address for shipping is not reasonably accessible;
(d) The address for shipping cannot safely be accessed;
(e) If in-person receipt is not required, there is no easy and secure means of leaving the products at the address for shipping and there is no person available to accept shipping; or
(f) If in-person receipt is required, there is no person available at the address for shipping to accept shipping and provide a signature.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an Event Outside Our Control as defined below.

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

If an Event Outside Our Control takes place that affects the performance of our obligations under a contract:

(a) We will contact you as soon as reasonably possible to notify you; and
(b) Our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our shipping of Products to you, we will arrange a new shipping date with you after the Event Outside Our Control is over. 

You may cancel a delivery affected by an Event Outside Our Control, which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant products you have already received and we will refund the price you have paid, including any shipping charges.