Policies and Conditions of Use
Policies Specifically for the Website
Billing Addresses Outside the United States
Currently, our website accepts online credit card orders only from billing addresses within the United States. If you'd like to place a credit card order with a foreign billing address, please call us at +1-518-479-3153 (from inside the United States at 1-888-697-3524).
Shipping Addresses Outside the United States
Due to unpredictable customs assessments, import taxes, and other fees associated with international orders, our online website cannot calculate shipping costs to addresses outside the United States. Gettysburg Flag Works is not responsible for any Duty costs, taxes or other items cahrged at time of import to foreign destination. Duty taxes, brokerage fees and other import/export fees are additional to our quoted prices and are typically paid upon delivery and are the strict responsibility of the customer/receiver. If you'd like us to ship an order internationally, please call us at +1-518-479-3153 (from inside the United States at 1-888-697-3524). As of 2022 we no longer ship to Germany due to onerous regulations regarding packaging and vendor registration.
Our website calculates shipping costs for UPS ground, 3-day, 2-day and Next Day Air. We make best efforts to ship same day on orders received prior to 3 P.M. Eastern Time. However, we do not guarantee stock on all of our items so departure times could vary. If you need your purchase in a hurry or for a specific deadline, please call us during our normal business hours and we will try to accommodate. In general we recommend notifying us if your order is time sensitive so we can facilitate.
Shipping Large Items
Larger items like flag poles must ship via common carrier (freight trucks), and we may need to obtain a freight quote for each order. This is why we don't have a "Buy" button next to most of them. Please call us at 1-888-697-3524 (1-518-479-3153) to place your order.
Shipping by USPS (US Mail)
We can ship by USPS Mail for most/many items but it may not be available for specific items on our website. If you are not offered a USPS option at checkout and need to ship via postal because you have a P.O. Box please contact us for assistance.
Limited Quantity Items
Some of our items, especially those marked for closeout or featured on our Sale Items page, are limited in quantity. These items will be sold on a first-come, first-served basis and occasionally may be oversold. In these instances we will contact the customer to offer refund or alternate selection.
Shipping Charges Calculated by the Website
If you believe that the shipping cost charged by our website is unreasonable, please email us at [email protected], or call us at 1-888-697-3524 during our normal business hours and we'll manually confirm accuracy. Please remember that UPS has additional fees for items that are oversized in length and girth (for example: bike flag rods or flag poles). Our shipping costs are detailed on our .
Actual flags and banners may be within 10% over or under the sizes advertised. Sizing is approximate due to variation in fabric, cutting and the hand created, hand sewn nature of the product. If you need a very accurate size we can often accommodate, please call to check availability and specify your needs.
Damaged Goods/Packages & Shortages
If your package arrives in damaged condition, or is missing items, please do not discard the packaging. Please call Gettysburg Flag Works immediately at 1-888-697-3524 (1-518-479-3153) to report the problem. You may also email your information to [email protected]. We will initiate a claim with the freight carrier (UPS, FedEx, common carrier, etc...). Replacements will be shipped as soon as possible, pending claim action/settlement. The freight carrier may choose to inspect the package. If the packaging is discarded prior to inspection, your claim may be denied and additional charges may be incurred for replacement products. After the freight carrier is satisfied with the inspection, or chooses not to inspect, we will notify you to discard the packaging.
All orders placed with us are subject to our return policy.
Stock Items: We will accept returns on stock merchandise (excluding custom, sale, or clearance items) in new condition within 30 days of purchase (invoice date). Please call ahead to receive a return authorization. The customer must pay the return shipping costs unless the issue arose thru fault of Gettysburg Flag or its agents. Please include order or invoice number for reference. Upon receipt of the returned merchandise, the items will be inspected, and if found in new condition, a refund will be made. Please see our full Return and Refund policy HERE for full details.
All prices are subject to change without notice. We will honor custom quoted prices for the duration of the quote/up to 30 days except in instances of error or other issue outside our control.
Custom Items: We will not accept returns on custom items without prior approval and conditions. Please speak to a customer service representative when you place your order if you have any questions about this.
Read more about our return policy and how to conduct a return here:
Feel free to reach out with any questions:
Toll free: 1-888-697-3524 (1-518-479-3153)
Or Email: [email protected]
All information collected by our website, along with its use and (non)disclosure, is detailed in our.
Custom Work Policy
Artwork Requirements: Please review thefor custom items. We will not produce a product that does not meet our standards. If we receive artwork that does not fit within our quality requirements, we will give you the option of either supplying acceptable artwork yourself, or allowing us to do it for a specified fee. We will be happy to help you in making this decision.
Screen-Printed Items: All screen-printed orders are affected by an overrun/underrun of 10% in quantity, size, and color. Your account will be adjusted accordingly at the point of shipping. If an exact quantity is required, there may be a price premium applied to your order. The finished product size will be within 10% of ordered size. Printed colors are visibly matched to quoted Pantone shades and/or samples.
Quoted Prices: All quoted prices are valid for 30 days; thereafter they are subject to change. Quotes are subject to confirmation upon receipt of artwork and may change. Shipping and handling are quoted separately. All prices are quoted in U. S. Dollars. Custom artwork charges of $65 per hour may be accrued if required artwork is not available from the customer at the time of order.
Custom Order Payment: All sales of custom items require full payment in advance. We will not start any artwork or production without 100% payment. All custom sales are final. Custom orders that are cancelled are subject to cancellation charges. All costs incurred up to the point of cancellation will be charged to the customer. Cancellation charges depend on the amount of work performed for the customer's project, and may include artwork time, setup, screen, proof, and printing charges, or other charges associated with the customer's project.
Rush Charges: Based upon customer order date, artwork approval date, and requested delivery date, Gettysburg Flag Works may at their discretion, offer rush production for customers to assist in meeting their deadlines. In these instances certain rush charges may be incurred by the customer for both product manufacturing and expedited shipping. Any rush charges would be disclosed and approved by customer prior to authorization.
Gettysburg Flag Works cannot be held responsible for damage caused by improper handling, installation, neglect, extremes in weather conditions, vandalism or accidents.
Flagpole Installation and Service - Cancellation Policy
When canceling a flagpole installation or any other service work, a fee will be charged based on all expenditures made up to the time of cancellation. The fee will be based on hours worked, distance travelled, charges incurred, and any materials used toward the job.
- For credit card payments, a credit will be issued to the same credit card used for the initial payment. For credit card credits, a fee up up to 7% may be made, depending on the time of cancellation and costs incurred by Gettysburg Flag in processing the charges. If a cancellation is made the same day as the initial purchase and payment, there may be no cancellation charges.
- For check and cash payment, the credit will be issued with a check. A waiting period for clearing of the initial check will be incurred.