General Policies and Conditions of Use and Commercial Accounts

Orders & Payment

Order Acceptance

Your placement of an order constitutes an offer to purchase. All orders are subject to acceptance by Gettysburg Flag Works. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraud.

An order is not accepted and no contract is formed until we confirm shipment of your order or, for custom orders, until we confirm acceptance in writing. If we cancel an order after payment has been received, we will issue a full refund.

Pricing Errors

We reserve the right to correct pricing errors. If we discover an error after you have placed an order, we will contact you before processing the order. You may then confirm the corrected price or cancel the order for a full refund.

Payment Timing

For stock items, payment is charged at the time you place your order. For custom orders, full payment is required before production begins. For orders placed via purchase order on approved Net 30 accounts, payment terms are as specified on your invoice.

Shipping Policies

Processing & Delivery Times

We make best efforts to ship same day on orders received before 3:00 PM Eastern Time. However, stock is not guaranteed on all items, so departure times may vary. If your order is time-sensitive, please contact us to confirm availability and delivery options.

Expedited Shipping

Our website calculates shipping costs for UPS Ground, 3-Day Select, 2nd Day Air, and Next Day Air. If you need your purchase by a specific deadline, call us during business hours and we'll do our best to accommodate.

Large Items & Freight

Larger items like flagpoles must ship via common carrier (freight truck). We'll need to obtain a freight quote for your specific order, which is why many of these items don't have a "Buy" button on the website. Please call us at 1-888-697-3524 to place your order.

USPS Shipping

USPS Mail is available for most items but may not appear as an option for certain products. If you need USPS shipping (for example, to a P.O. Box) and don't see it at checkout, please contact us for assistance.

Shipping Cost Questions

If you believe the shipping cost calculated by our website is unreasonable, email us at [email protected] or call 1-888-697-3524 during business hours and we'll manually confirm accuracy. Note that UPS charges additional fees for oversized items (such as bike flag rods or flagpoles). Full details are on our shipping charges and policies page.

International Shipping

Our website cannot calculate shipping costs to addresses outside the United States due to unpredictable customs assessments, import taxes, and other fees. To ship internationally, please call +1-518-479-3153.

Important: Gettysburg Flag Works is not responsible for duty costs, taxes, brokerage fees, or other import charges. These are the responsibility of the customer and are typically collected upon delivery.

As of 2022, we no longer ship to Germany due to packaging and vendor registration regulations.

International Billing Addresses

Our website accepts online credit card orders only from billing addresses within the United States. To place a credit card order with a foreign billing address, please call +1-518-479-3153.

Returns & Refunds

Stock Items

We accept returns on stock merchandise in new, unused condition within 30 days of purchase (invoice date). Excludes custom, sale, and clearance items.

To initiate a return:

• Call us to receive a Return Authorization number
• Include your order or invoice number with the return
• Ship the item back at your expense (unless the issue was our fault)

Upon receipt, items will be inspected. If found in new condition, a refund will be issued.

See our complete Return Policy and Authorization Form for full details.

Custom Items

Custom items are non-returnable. Prior to making custom items a proof is required to be signed approved by customer acknowledging sizing, colors, etc. We cannot accept returns on any custom items. Please speak with a customer service representative when placing your order if you have questions.

Damaged or Missing Items

If your package arrives damaged or is missing items, do not discard the packaging. Contact us immediately at 1-888-697-3524 or [email protected].

We will initiate a claim with the carrier. The carrier may choose to inspect the package—if the packaging is discarded before inspection, your claim may be denied. Replacements will ship as soon as possible, pending claim resolution.

Limited Quantity & Closeout Items

Items marked for closeout or featured on our Sale page are limited in quantity and sold first-come, first-served. Occasionally items may be oversold; if this happens, we'll contact you to offer a refund or alternate selection.

Sales Tax

Gettysburg Flag Works collects sales tax on orders shipped to the following states:

Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Virginia, and Wisconsin.

Some states exempt certain items (like the American Flag) from sales tax, while others do not. Our website uses Avalara Tax software to calculate the correct tax based on your location and items purchased.

Product Information

Flag & Banner Sizing

Actual flags and banners may vary within 10% of advertised sizes. This is due to natural variation in fabric, cutting, and the handmade nature of our products. If you need an exact size, please call us to check availability and specify your requirements.

Pricing

All prices are subject to change without notice. We honor custom quoted prices for 30 days, except in cases of error or circumstances outside our control.

Disclaimer

Gettysburg Flag Works cannot be held responsible for damage caused by improper handling, installation, neglect, extreme weather conditions, vandalism, or accidents.

Custom Orders

Artwork Requirements

Please review our Artwork Requirements for custom items. We will not produce a product that does not meet our quality standards. If your artwork doesn't meet our requirements, you may either supply acceptable artwork yourself or have us create it for a specified fee.

Your Responsibility for Artwork Rights

By submitting artwork, logos, designs, or other content for custom production, you represent and warrant that:

• You own the rights to the submitted content, or have obtained all necessary permissions, licenses, or authorizations from the rights holder(s) to reproduce it;
• The content does not infringe any copyright, trademark, patent, trade secret, or other intellectual property right of any third party;
• The content does not violate any applicable law or regulation.

You agree to indemnify, defend, and hold harmless Gettysburg Flag Works, its officers, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from or related to any breach of these warranties or any claim that your submitted content infringes the rights of a third party.

Portfolio Usage

Unless you notify us otherwise in writing at the time of order, you grant Gettysburg Flag Works a non-exclusive, royalty-free license to use photographs of completed custom products in our portfolio, website, social media, and marketing materials. No customer names or identifying information will be used without explicit permission.

Payment

All custom orders require full payment in advance. We will not begin artwork or production until payment is received in full. All custom sales are final.

Cancellations

Custom orders that are cancelled are subject to cancellation charges. All costs incurred up to the point of cancellation will be charged to the customer, which may include artwork time, setup, screen, proof, printing, and other charges.

Quoted Prices

All quoted prices are valid for 30 days. Quotes are subject to confirmation upon receipt of artwork and may change. Shipping and handling are quoted separately. All prices are in U.S. Dollars. Custom artwork charges of $65 per hour may apply if required artwork is not available at the time of order.

Screen-Printed Items

All screen-printed orders are subject to an overrun/underrun of 10% in quantity, size, and color. Your account will be adjusted at shipping. If you require an exact quantity, a price premium may apply. Finished product size will be within 10% of the ordered size. Printed colors are visibly matched to quoted Pantone shades and/or samples.

Rush Orders

Based on order date, artwork approval date, and requested delivery date, we may offer rush production at our discretion. Rush charges for both manufacturing and expedited shipping will be disclosed and approved by the customer before proceeding.

Flagpole Installation & Service

Cancellation Policy

When canceling a flagpole installation or other service work, a fee will be charged based on expenditures made up to the time of cancellation—including hours worked, distance traveled, charges incurred, and materials used.

• Credit card payments: A credit will be issued to the original card. A processing fee of up to 7% may apply, depending on timing and costs incurred. Same-day cancellations may incur no charges.
• Check or cash payments: Refunds will be issued by check after the original payment clears.

Commercial & Government Accounts

Net 30 Terms & Purchase Orders

Gettysburg Flag Works accepts valid Purchase Orders from government agencies, educational institutions, and select large corporations at our discretion. We do not offer terms to individuals, companies in distress, or private organizations that do not issue Purchase Order documents.

Certain restrictions may apply, including partial down payment on large orders.

Establishing an Account

To apply for Net 30 billing, download and submit the Net 30 Credit Form (PDF) via email to [email protected] with "NEW ACCOUNT REQUEST" in the subject line.

Gettysburg Flag Works reserves the right to deny credit terms to any customer for any reason at our discretion.

Privacy Policy

All information collected by our website, along with its use and disclosure practices, is detailed in our Privacy Policy .

Legal Terms

Limitation of Liability

To the fullest extent permitted by law, Gettysburg Flag Works' total liability for any claim arising from or related to your order—whether in contract, tort, or otherwise—shall not exceed the purchase price you paid for the product(s) at issue.

Gettysburg Flag Works shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, business opportunities, or goodwill, even if we have been advised of the possibility of such damages.

These limitations apply regardless of the form of action and shall survive any termination or expiration of these terms.

Governing Law & Disputes

These terms and any disputes arising from your use of this website or purchase of our products shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.

You agree that any legal action or proceeding arising out of or related to these terms or your purchases shall be brought exclusively in the state or federal courts located in Rensselaer County, New York, and you consent to the personal jurisdiction of such courts.