Business Operations During COVID-19
A Note on Gettysburg Flag Works Business Operations During COVID-19 - ***UPDATED 7/2/20***
With the many challenges this country has recently faced, it is very comforting to see such an increase in patriotism. We are very grateful that we have been able to continue to do what we love here at Gettysburg Flag Works.
However, COVID-19 shutdowns continue to cause issues with supply chains and shipping carriers. While we are working tirelessly to manage a large increase in volume and to process, produce & ship all orders in our normal time frames, some factors are simply out of our control and we are experiencing longer than normal lead times on some orders.
Our entire team is working over-time and through the holiday weekends. We are increasing the size of our team and training as quickly as we can while still keeping our staff safe and healthy.
We greatly appreciate your understanding & patience while we continue to get every order out the door in as timely a fashion as possible.
A Note on Gettysburg Flag Works Business Operations During COVID-19 - ***UPDATED 6/4/20***
Currently we are experiencing fulfillment delays due to unprecedented demand surrounding the American Flag and related goods. We are heartened to see that patriotism is in full bloom and are working tirelessly to get your orders filled. Currently our fulfillment goal of shipping orders within 24-48 hours is not being consistently met, so please be patient with us as we work to fill your orders as quickly as possible. Most orders are still shipping within 48-72 hours but additional delays on specific orders may be seen. As always -- if you have a date that you need your order for -- please call us to confirm availability and delivery times.
The good news is that we are slowly working back to full strength in our facility and are able to have more of our team in the building to work on filling all your orders. Priority Mail service is still sporadically late so if you are looking for more reliable delivery we do suggest selecting UPS for your delivery. Thank you for your continued patronage.***
*** 4/29/20 - Please note that we are seeing severe disruptions with orders selecting USPS Priority Mail for shipping****
The Postal Service has assured us delays do not mean the package is lost and will be delivered. We have seen standard Priority Mail, which normally takes 2-3 days for delivery, take up to 20 days for delivery. We are strongly urging our customers to choose UPS at checkout if the delivery is time sensitive. If you are unsure about delivery options or need your product expedited please call or email email@example.com prior to ordering so we can assist in making sure you will have it on time. Thank you for your patronage and understanding and know we are doing everything we can to get your orders shipped to you as quickly as possible.
Gettysburg Flag Works is continuing our operations with minimal disruptions due to the pandemic. Orders are shipping as normal and within our standard promised timeframes, although occasional delays may occur due to specific circumstances. Our number one priority is maintaining the health and safety of our employees and we have the majority of our workforce working remotely at this time. Warehousing and shipping operations are being maintained with strict safety protocols such as social distancing, masks and gloves for our physical workers.
While we have been lucky to have our operations continue somewhat normally, some of our shipping partners such as USPS have seen scattered delays and disruptions in service. Some orders that normally take 3 days to arrive are taking 10 days or more. We are working with our fulfillment partners to ensure that delivery of all orders will be made as soon as possible and we thank our customers in advance for their understanding and patience.
We are all operating in unchartered territory and will continue to make sure orders are received as soon as possible. Should your package be lost or indefinitely delayed by any of our shipping partners we will work with you on replacement of the items. Please allow us some time and patience to work thru any issues with the knowledge that we will honor our commitment to our customers as we always have.
Most importantly, we wish all our employees, customers and all Americans good health and safety during this experience. We must remember that whatever our differences may be, it is important to come together during this period of time and find solutions as a unified people and nation.
Thank you and Stay Well!
The Gettysburg Flag Works Team