Policies and Conditions of Use: Damaged Goods, Returns, Custom Orders and more
Find world flags and american flags.
My Account  |  Cart Contents  |  Checkout   
Get Quote

Outside the US?

Product List
New Items

Home
Contact Us
Facts
News
 
Policies and Conditions of Use HEADING_TITLE
Policies specifically for the website

Billing addresses outside the United States    * Outside the U.S.? *
Currently, our website accepts online credit card orders only from billing addresses within the United States. If you'd like to place a credit card order with a foreign billing address, please call us ("We Love Phone Calls!") at +1-518-479-3153 (from inside the United States at 1-888-697-3524).

Shipping addresses outside the United States    * Outside the U.S.? *
Due to unpredictable customs assessments, import taxes, and other fees associated with international orders, our online website cannot calculate shipping costs to addresses outside the United States. If you'd like us to ship an order internationally, please call us ("We Love Phone Calls!") at +1-518-479-3153 (from inside the United States at 1-888-697-3524).

Expedited shipping or shipping large items
Our website calculates shipping costs only for UPS ground. If you'd like a faster method of shipping, please call us during our normal business hours (see the blue band below), and we'll take your order over the phone. Larger items like flag poles must ship via common carrier, and we need to obtain a freight quote for each order. This is why we don't have a "Buy" button next to them. Please call us ("We Love Phone Calls!") at 1-888-697-3524 (1-518-479-3153) to place your order.

Shipping by USPS (US Mail)
We can ship by USPS Priority Mail ONLY. Priority mail is $5.95 and it is ONLY for specific items on our website. We are limited by what we can ship by USPS due to the mailer envelope that is provided by the USPS. The cost includes a tracking# for the envelope.

Insurance on USPS
We recommend that you insure your packaging but it is NOT required. However if your package is damaged or lost WE are NOT responsible for the replacement of what is lost or damaged. Cost for the insurance is at the end of the checkout process.

Limited quantity items
Some of our items, especially those marked for closeout or featured on our Sale Items page, are limited in quantity. These items will be sold on a first come, first serve basis.

Unreasonable shipping charges calculated by the website
Our website shipping cost calculator is still in a process of refinement. If you believe that the shipping cost charged by our website is unreasonable, please email us at lisa@gettysburgflag.com, or call us at 1-888-697-3524 (extension #12) during our normal business hours (see the blue band below), and we'll check the cost. Please remember that UPS has additional fees for items that are oversized in length and girth (for example: bike flag rods or flag poles). Our shipping costs are detailed on our shipping charges and policies page.


General Policies

Damaged goods/packages & shortages
If your package arrives in damaged condition, or is missing items, please DO NOT DISCARD THE PACKAGING. Please call Gettysburg Flag Works immediately at 1-888-697-3524 (1-518-479-3153) extension #12 to report the problem. You may also email your claim to lisa@gettysburgflag.com. We will initiate a claim with the freight carrier (UPS, FedEx, common carrier, etc...). Replacements will be shipped as soon as possible, pending claim action/settlement. The freight carrier may choose to inspect the package. If the packaging is discarded prior to inspection, your claim may be denied and additional charges may be incurred for replacement products. After the freight carrier is satisfied with the inspection, or chooses not to inspect, we will notify you to discard the packaging.

Return policy
All orders placed with us are subject to our return policy.

Stock items: We will accept returns on stock merchandise (excluding custom, sale, or clearance items) in new condition within 30 days of purchase (invoice date). Please call ahead to receive a return authorization. The customer must pay the return shipping costs. Please include a copy of the invoice. Upon receipt of the returned merchandise, the items will be inspected, and if found in new condition, a refund will be made less an 18% restocking fee (minimum of $3.50). The refund will be made using the same method of payment as the original order. All prices are subject to change without notice.

Custom items: We will not accept returns on custom items without prior approval and conditions. Please speak to a customer service representative when you place your order if you have any questions about this.

Toll free: 1-888-697-3524 (1-518-479-3153)
Fax: 1-518-479-3662
Or Email: lisa@gettysburgflag.com

Privacy policy
All information collected by our website, along with it's use and (non)disclosure, is detailed in our privacy policy.

Custom work policy

Artwork Requirements : Please review the Artwork Requirements for custom items posted HERE.  We will not produce a product that does not meet our standards.  If we receive artwork that does not fit within our quality requirements, we will give you the option of either supplying acceptable artwork yourself, or allowing us to do it for a specified fee. We will be happy to help you in making this decision.

Screen-printed items: All screen-printed orders are affected by an overrun/underrun of 10% in quantity, size, and color. Your account will be adjusted accordingly at the point of shipping. If an exact quantity is required, there will be a price premium applied to your order. The finished product size will be within 10% of ordered size. Printed colors are visibly matched to quoted Pantone shades and/or samples.

Quoted prices: All quoted prices are valid for 30 days; thereafter they are subject to change. Quotes are subject to confirmation upon receipt of artwork and may change. Shipping and handling are quoted separately. All prices are quoted in U. S. Dollars. Custom artwork charges of $65 per hour may be accrued if required artwork is not available from the customer at the time of order.

Custom order payment: All sales of custom items require full payment in advance. We will not start any artwork or production without 100% payment. All custom sales are final. Custom orders that are cancelled are subject to cancellation charges. All costs incurred up to the point of cancellation will be charged to the customer. Cancellation charges depend on the amount of work performed for the customer's project, and may include artwork time, setup, screen, proof, and printing charges, or other charges associated with the customer's project.

Rush charges: Based upon customer order date, artwork approval date, and requested delivery date, certain rush charges may be incurred by the customer for both product manufacturing and expedited shipping.

All orders
Gettysburg Flag Works cannot be held responsible for damage caused by improper handling, installation, neglect, extremes in weather conditions, vandalism or accidents.

Toll Free: Mon/Wed/Fri 9am-5pm , Tues/Thurs 9am-7pm & Saturdays 10am-2pm Eastern Time
(We love phone calls!)
1-888-697-3524

We can call you: Email sales@gettysburgflag.com (We'll call you during store hours)

Designed and Marketed by Cheryl Rings
Copyright 2000-2008 Gettysburg Flag Works, Inc. American Flags