|
|
| |
|
Policies and Conditions of Use |
 |
|
 |
Policies specifically for
the website
|
Billing addresses
outside the United States *
Outside the U.S.? *
Currently, our website accepts online credit card orders
only from billing addresses within the United States. If
you'd like to place a credit card order with a foreign
billing address, please call us ("We Love Phone Calls!")
at +1-518-479-3153 (from inside the United States at 1-888-697-3524).
Shipping addresses outside the United States *
Outside the U.S.? *
Due to unpredictable customs assessments, import taxes, and
other fees associated with international orders, our online
website cannot calculate shipping costs to addresses outside
the United States. If you'd like us to ship an order internationally,
please call us ("We Love Phone Calls!") at +1-518-479-3153
(from inside the United States at 1-888-697-3524).
Expedited shipping or shipping large items
Our website calculates shipping costs only for UPS ground.
If you'd like a faster method of shipping, please call us during
our normal business hours (see the blue band below), and we'll
take your order over the phone. Larger items like flag poles
must ship via common carrier, and we need to obtain a freight
quote for each order. This is why we don't have a "Buy" button
next to them. Please call us ("We Love Phone Calls!") at 1-888-697-3524
(1-518-479-3153) to place your order.
Shipping by USPS (US Mail)
We can ship by USPS Priority Mail ONLY. Priority mail is
$5.95 and it is ONLY for specific items on our website.
We are limited by what we can ship by USPS due to the mailer
envelope that is provided by the USPS. The cost includes
a tracking# for the envelope.
Insurance on USPS
We recommend that you insure your packaging but it is NOT
required. However if your package is damaged or lost WE
are NOT responsible for the replacement of what is lost
or damaged. Cost for the insurance is at the end of the
checkout process.
Limited quantity items
Some of our items, especially those marked for closeout or
featured on our Sale Items page, are limited in quantity.
These items will be sold on a first come, first serve basis.
Unreasonable shipping charges calculated by the website
Our website shipping cost calculator is still in a process
of refinement. If you believe that the shipping cost charged
by our website is unreasonable, please email us at lisa@gettysburgflag.com,
or call us at 1-888-697-3524 (extension #12) during our normal
business hours (see the blue band below), and we'll check
the cost. Please remember that UPS has additional fees for
items that are oversized in length and girth (for example:
bike flag rods or flag poles). Our shipping costs are detailed
on our shipping
charges and policies page.
|
General Policies
|
Damaged
goods/packages & shortages
If your package arrives in damaged condition, or is missing
items, please DO NOT DISCARD THE PACKAGING. Please call Gettysburg
Flag Works immediately at 1-888-697-3524 (1-518-479-3153) extension
#12 to report the problem. You may also email your claim to
lisa@gettysburgflag.com. We will initiate a claim with the
freight carrier (UPS, FedEx, common carrier, etc...). Replacements
will be shipped as soon as possible, pending claim action/settlement.
The freight carrier may choose to inspect the package. If the
packaging is discarded prior to inspection, your claim may
be denied and additional charges may be incurred for replacement
products. After the freight carrier is satisfied with the inspection,
or chooses not to inspect, we will notify you to discard the
packaging.
Return policy
All orders placed with us are subject to our return policy.
|
Stock items:
We will accept returns on stock merchandise (excluding
custom, sale, or clearance items) in new condition within 30
days of purchase (invoice date). Please call ahead
to receive a return authorization. The customer must
pay the return shipping costs. Please include a copy
of the invoice. Upon receipt of the returned merchandise,
the items will be inspected, and if found in new condition,
a refund will be made less an 18% restocking fee (minimum
of $3.50). The refund will be made using the same method
of payment as the original order. All prices are subject
to change without notice.
Custom items: We will not accept returns on
custom items without prior approval and conditions. Please
speak to a customer service representative when you place
your order if you have any questions about this.
Toll free: 1-888-697-3524 (1-518-479-3153)
Fax: 1-518-479-3662
Or Email: lisa@gettysburgflag.com
|
Privacy policy
All information collected by our website, along with it's use
and (non)disclosure, is detailed in our privacy
policy.
Custom work policy
|
Artwork
Requirements :
Please review the Artwork Requirements for custom
items posted HERE. We will not produce a product
that does not meet our standards. If we receive
artwork that does not fit within our quality requirements,
we will give you the option of either supplying acceptable
artwork yourself, or allowing us to do it for a specified
fee. We will be happy to help you in making this decision. Screen-printed
items: All screen-printed orders are affected
by an overrun/underrun of 10% in quantity, size,
and color. Your account will be adjusted accordingly
at the point of shipping. If an exact quantity
is required, there will be a price premium applied
to your order. The finished product size will be
within 10% of ordered size. Printed colors are visibly
matched to quoted Pantone shades and/or samples.
Quoted prices: All quoted prices
are valid for 30 days; thereafter they are
subject to change. Quotes are subject to confirmation
upon receipt of artwork and may change. Shipping
and handling are quoted separately. All prices
are quoted in U. S. Dollars. Custom artwork
charges of $65 per hour may be accrued if required
artwork is not available from the customer
at the time of order.
Custom order payment: All sales of custom
items require full payment in advance. We will not
start any artwork or production without 100% payment.
All custom sales are final. Custom orders that are
cancelled are subject to cancellation charges. All
costs incurred up to the point of cancellation will
be charged to the customer. Cancellation charges depend
on the amount of work performed for the customer's
project, and may include artwork time, setup, screen,
proof, and printing charges, or other charges associated
with the customer's project.
Rush charges: Based upon customer order
date, artwork approval date, and requested delivery
date, certain rush charges may be incurred by the customer
for both product manufacturing and expedited shipping.
|
All orders
Gettysburg Flag Works cannot be held responsible for damage
caused by improper handling, installation, neglect, extremes
in weather conditions, vandalism or accidents.
Flagpole installation and service - Cancellation policy
When canceling a flagpole installation or any other service
work, a fee will be charged based on all expenditures made
up to the time of cancellation. The fee will be based on
hours worked, distance travelled, charges incurred, and any
materials used toward the job.
The credit will be issued using the following methods:
• For credit card payments, a credit will be issued
to the same credit card used for the initial payment. For
credit card credits, a fee up up to 7% may be made, depending
on the time of cancellation. If a cancellation is made the
same day as the initial purchase and payment, there may be
no cancellation charges.
• For check and cash payment, the credit will be issued
with a check. A waiting period for clearing of the initial
check will be incurred.
|
|
|
